Too Afraid to Listen to?

For some clients I do not have anything more frightening than opening the door to feedback from customers, until they realize that there are more scary than listening to what the customers want it is said that does not hear and feel the consequences incurred.
if the idea to listen to feedback from customers frightening you, ask yourself on why? Are you afraid of you under the average and can not be repaired again? You must be responsible for your actions. Better have a happy customer who does not knock on your door does not have customers at all. Please note that customers who are happy customers who are waiting to be made happy.

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